Terms & Conditions

Last updated: September 11, 2025

Welcome to iScents.pk (the "Site"). These Terms & Conditions govern your use of our Site, products, and services. By accessing or purchasing from iScents.pk, you agree to these Terms. If you do not agree, please do not use our Site.

1. Use of the Site

• You must be at least 18 years old or have parental/guardian consent to use this Site.
• You agree not to misuse the Site, interfere with its security, or use it for unlawful purposes.
• We may suspend or terminate access if you violate these Terms.

2. Products & Availability

• All products listed on the Site are subject to availability.
• We make every effort to display accurate product information, descriptions, and images, but minor variations (e.g., in packaging or scent batch) may occur.
• We reserve the right to discontinue or modify any product without notice.

3. Orders & Payments

• By placing an order, you agree to provide current, complete, and accurate purchase and account information.
• We accept multiple payment methods through trusted third-party gateways. All payments must be made in Pakistani Rupees (PKR) unless otherwise stated.
• We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.

4. Pricing & Taxes

• All prices on our Site are listed in PKR and include applicable taxes unless otherwise stated.
• We may update prices at any time without prior notice.

5. Shipping & Delivery

• Orders are processed within our standard timeframe and shipped via trusted courier partners.
• Delivery times are estimates only. We are not responsible for delays caused by courier companies, customs, or unforeseen events.
• For full details, please see our Shipping & Delivery Policy.

6. Returns & Refunds

• Returns and refunds are only accepted according to our Returns & Refunds Policy.
• Products must be in original packaging and accompanied by an unboxing video as proof for any claim.
• Sale or discounted items are non-returnable.

7. Intellectual Property

• All content on iScents.pk — including text, graphics, images, logos, product names, and software — is our property or licensed to us.
• You may not reproduce, distribute, modify, or use content from this Site without prior written permission.

8. Third-Party Links

Our Site may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties. Use of such sites is at your own risk.

9. Limitation of Liability

• We make every effort to ensure accurate information but do not guarantee the Site will always be error-free, secure, or uninterrupted.
• We are not liable for indirect, incidental, or consequential damages, including but not limited to lost profits, data loss, or business interruption.
• Our liability in any case will not exceed the value of your order.

10. Indemnification

You agree to indemnify and hold harmless iScents.pk, its employees, and affiliates from any claims, damages, or expenses arising out of your use of the Site or violation of these Terms.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and process personal information.

12. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of Pakistan. Any disputes shall be resolved exclusively in the courts of Lahore, Pakistan.

13. Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the "Last updated" date. Continued use of our Site after changes indicates acceptance of the updated Terms.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

📧 Email: support@iscents.pk
📱 WhatsApp: +92-343-6623471

For additional support, visit our Contact Page or browse our FAQ.